Wow. This girl IS angry. The text is dripping with disdain for the handicapped, the uninitiated traveler, on through to those who don't dress right or even look right! She spends every other chapter telling us her conflicting story of being a sweet child with great manners but a b**** who just doesn't put up with the annoying flaws of others. I know from experience, working with the public is challenging and frustrating but there's just no humorous silver lining in this book. I hope this person grows up soon and learns that kindness and compassion is healthier than vitriol. Thank your creator for good looks and a good job; and remember, those annoying people in "your office" PAY for your office.

Waste of time and money

As a Flight Attendant everything in this book is true. Lol! Awesome work!